We think you’re going to love working from home with TTEC. Our award-winning TTEC At Home program is a great place to avoid the commute and work in a safe and comfortable environment – your own home!
We have a set of minimum requirements to make sure you and our customers have the best experience possible. During our application process, we will evaluate your personal computer to see if they meet those requirements. You can review the details below.
There may be a chance that additional hardware is required after you go through these tech checks – if that’s the case, please do know that you’ll be responsible for obtaining the equipment.
| Component | SSD Minimum Requirements | SRW Minimum Requirements | Recommended |
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| Computer Type |
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| RAM |
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| Processor Speed |
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| CPU Cores |
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| Logical Processsor Cores | 4 How to check your logical processors? |
4 How to check your logical processors? |
8 How to check your logical processors? |
| Hard Drive |
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| USB Ports |
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Not enough USB ports? Click here for more details |
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| Monitor |
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| Dual Monitors |
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| Sound |
Options:
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Options:
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Options:
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| BIOS |
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Hired? Your recruiter will connect with you to talk about what your program requirements are for the SSD drive.
Reminder– it’s important to not use your SSD until you’re working with a TTEC team member during the Tech Check-in, we’ll walk through using it together. We want to be sure you set up your equipment the right way.
Your PC hardware must support the minimum requirements specified by your Operating System. All supported Windows Operating Systems must be up to date with the latest Service Pack, patches and updates completely installed;
Unsupported Operating Systems
Additionally, any operating system other than Microsoft Windows for PC is completely unsupported;
Safety first – You’ll need to have an installed and up to date Antivirus/Antispyware software loaded onto your PC:
For Windows 10:
And you’ll want to also note:
It’s time to ensure that no Malware is installed or running on your PC. This is great for your PC and it’s critical to ensuring data privacy for our clients and our customers – and you too!
Malware can include:
Virtualization Software
Virtual software? No can do…this isn’t allowed so be sure you aren’t running any virtualization software before starting the Initial Systems Assessment, including;
We’ve got the need for speed! Your download and upload connection speed is one of those must have requirements…check out the below for more detail.
| Connection Speed | Download (Mbps) | Upload (Mbps) | Technically Compatible Projects |
|---|---|---|---|
| Fast | 30 and above | 3 and above | Eligible for all current projects with TTEC’s systems |
| Good | 15 up to 29 | 1.5 up to 2.9 | Eligible for most projects TTEC’s systems, but currently not compatible for projects requiring a high connection speed. |
| Failed | < 15 | < 1.5 | Not Technically compatible for any programs. |
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* Home Wi-FI only supported on specific client assignments. Wireless access points need to be configured with strong encryption (AES WPA2 at a minimum). |
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Ever been on a call with someone and their internet goes down? Because we’re delivering amazing service on every interaction, your internet service must be 99.99% stable. We need to minimize any form of network disruption, slow service and network connectivity loss.
Here are the requirements for network latency and packet loss: